Residents' parking permits and visitor vouchers

 Residents' parking permits

 Who is eligible to apply for a residents' parking permit?

Residents' parking permits are only available to residents living within the Woking, Brookwood and West Byfleet Controlled Parking Zones (CPZ's) who own a vehicle and who do not have adequate off-street parking spaces e.g. a household with two cars and only one off-street parking space would be eligible for one permit.  A permit is valid for 12 months, and the annual charge is £10 per permit.

Permits are not available for residents of the Woking area 1 or West Byfleet central zone (except residents of Lavender Park Road).  Residents living in Woking area 1 may purchase an "off-peak" car park season ticket for the Heathside Crescent car park which provides off-street parking overnight from 5pm to 9am on weekdays and all day on Saturdays, Sundays and Bank Holidays.

How do I apply for a residents' parking permit?

In person: please bring a completed application form, proof of residence, and proof of vehicle ownership to the Cash Desks at the Civic Offices, Gloucester Square, Woking between 9am and 4.45pm Monday to Friday.  Payment can be made by cash, cheque or debit/credit card.  The permit will be issued by post, usually within 2 working days, as we do not operate an "over the counter" service.

By post: please send a completed application form, photocopies of proof of residence and proof of vehicle ownership, and the appropriate payment. Payment should be by cheque or postal order (please do not send cash in the post).

What documents do I need when applying for or renewing a residents' parking permit?

You need to provide proof of residence and proof of ownership of the vehicle. If applying by post please send a photocopy of these documents as we cannot take responsibility for the safety of the originals.  Both documents have to be in the name and address of the applicant and have to be produced for a new application or at the time of renewal.

What proof of residence do I need to provide?

Proof of residence can be a recent utility bill, bank statement, pension or council tax payment book, or recent correspondence with WBC.  If you are in the process of moving to a new address please provide evidence of this such as a recent letter confirming occupation of the property from a solicitor or agent for the completion of the purchase of the property, or the rental agreement if you are a tenant.

What proof of vehicle ownership do I need to provide?

The Vehicle Registration Document must be produced for every application, including renewal.  If the vehicle is registered in the name of a company please include a letter on headed paper from your manager or the Company Secretary, confirming that the vehicle is allocated to you for your exclusive use.  If the vehicle is leased please enclose a copy of the lease agreement with your application.

Can I apply for a permit if the vehicle is registered at a different address?

 Yes, provided that the application for a permit is made in person at the Civic Offices, and the change of address section on the Vehicle Registration Document is completed and signed.  We will then submit the document to DVLA on your behalf to ensure that the vehicle is registered at the correct address.

What happens if I change my vehicle?

As a residents' permit is issued for a specific vehicle, you cannot use your existing permit on your new car, and will need to apply for a replacement permit. Please complete an application form and include the current permit together with proof of new vehicle ownership when making your application which can be either by post or in person.  In the event of a short-term change of vehicle (e.g. a loan or courtesy vehicle from a garage) please notify us without delay of the replacement vehicle details and a temporary permit will be issued.

What happens if I have visitors or contractors who need to park on the road?

It is recommended that you keep a book of residents' visitor permits available, to provide to visitors who wish to park in an on-street bay.  Each voucher is valid for one day, and must be validated by scratching off the date of use and writing the vehicle registration in the space provided.  The voucher must be clearly displayed in the vehicle.

How do I obtain residents' visitor permits?

Visitor permits are available in books of five vouchers (price £3 per book), and can be purchased from the Cash Desks at the Civic Offices, Gloucester Square, Woking between 9am and 4.45pm Monday to Friday.  Please note that proof of residence will be required when making a purchase.  Exceptionally, if you are unable to visit us during those times, you may order them by telephone using a debit or credit card, by calling 01483 755855 between 9am and 5pm Monday to Friday.  They will then be delivered by post.

I no longer need my residents' parking permit - can it be surrendered?

Yes.  Refunds for surrendered permits will be made at the rate of 50p for each complete month remaining. Please return your permit to:

Parking Services
Civic Offices
Gloucester Square
Woking
GU21 6YL

Any refund will be made by BACS payment, so please enclose details of your bank account (account name, sort code and account number) in order for us to process the refund.

How do I get more information?

Please call 01483 755855 if you require any further information about residents' parking permits or visitor permits.

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