Customer charter

Your driver will:

• wear an identification badge, be presentable, polite and courteous 

• take you to your destination by the most direct possible route, unless you ask otherwise
• charge no more than the fare shown on the meter, or the fare agreed before your journey commences and provide a receipt upon request
• not allow other passengers to share the taxi without your agreement, or carry more passengers than the number for which the vehicle is licensed
• when requested, give all reasonable assistance in helping you into and out of the vehicle, and with loading and unloading your luggage
• not play music, smoke, eat or drink in the vehicle without your permission
• carry guide, hearing and other assistance dogs free of charge
• not use his mobile phone while driving
• maintain the vehicle in a roadworthy and clean condition, with a current licence plate fixed to the rear, and a double-sided internal plate fixed in the front windscreen.

Complaints

All complaints are taken seriously and will be fully investigated. You will be advised of the outcome.

Where breaches of licensing conditions are found, action will be taken against the licence holder.

If you want to make a complaint about the service you have received please contact the Licensing Manager with the badge number of the driver, and the plate number of the vehicle where possible.  You may also submit this information electronically if you wish.