Woking Borough Council
Civic OfficesGloucester SquareWokingSurreyGU21 6YL
Telephone: 01483 755855
This page describes the procedure for checking and reporting problems with your television reception to us. This only applies to Council tenants whose TV reception is provided by a communal aerial (for example, in flats and maisonettes).
If you have been using the communal system but it stops working:
If the communal aerial system is faulty we will repair it, but you should ensure first that it is not because of your own TV equipment.
Please conduct the following checks first:
If none of the above fixes the problem with your TV reception, then please report the problem to us. Please visit the New Vision Homes website where you can find the contact details for reporting a repair.
The repairs service will need the following information from you:
If an engineer attends and discovers the problem is with your TV equipment and not with the communal aerial, then we may charge you for the call-out, so it is important that you follow the steps above before contacting repairs.