Pool in the Park gains advanced quality mark

17 December 2013

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Pool in the Park in Woking has been awarded the Quest Plus quality mark following an intensive, independent assessment of its services.

Quest is the UK quality scheme for sport and leisure and is designed to define industry standards and good practice in leisure centres whilst encouraging their ongoing development and delivery of customer services.

Independent assessors visited Pool in the Park on December 2 and 3, 2013. Over the two days, front line staff were interviewed and `access all areas' tours were undertaken to assess the effectiveness of the pool and leisure facility. Many areas were under scrutiny including: business planning, continuous improvement, cleaning and housekeeping, maintenance, environment, team work, customer experience, marketing, electronic communications and social media, customer insight, health and wellbeing, lifeguarding and swimming lessons.

"Achieving the second stage of Quest Accreditation is great news. The assessment process was much more stringent than the initial stage that we passed last year," says Sue Ross, Freedom Leisure Centre Manager at Pool in the Park. "This advanced award reflects not only team dedication and enthusiasm but our commitment to the continuous improvement of services," she says. "Having had a greater range of our systems and processes reviewed, we are now in a strong position to carry on developing our services and meeting customer needs."

"The Quest Plus accreditation is very well deserved by Pool in the Park and we are delighted to see the Freedom Leisure team succeed at this high level of inspection," says Councillor Graham Cundy, Woking Borough Council's Portfolio Holder for Woking Leisure Centre and Pool in the Park. "We work tirelessly in partnership with Freedom Leisure to deliver the very best services that we can and to have this recognised by a critical, independent assessor is very encouraging," he says. "The team at Pool in the Park should be very proud of their achievement."