Key Card: further information

Key Card at Woking Leisure Centre and Pool in the Park

You must have a key card in your name at the appropriate level (status or concession) to obtain a discounted price for activities - swimming, badminton, sports courses and swim tuition, gym, fitness classes, Playstore or any of the other activities that are on offer. If you don't have a card the fee charged will automatically default to the standard rate.

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Frequently asked questions

What does standard, status and concession mean?

For the past three years prices have been offered on all of the activities at the leisure centre and pool at three different levels:

• Standard - this is the full price which everyone pays.
• Status - a discounted price available to children, youths, students, the disabled and over 60's.
• Concession - the maximum level of discount offered to Woking
  Borough taxpayers on a low income (in receipt of certain benefits).

How do I get discounted prices ?

You must have a key card in your name at the appropriate level (status or concession) to obtain a discounted price for activities - swimming, badminton, sports courses and swim tuition, gym, fitness classes, Playstore or any of the other activities that are on offer. If you don't have a card the fee charged will automatically default to the standard rate.

What is a key card?

A key card is a plastic "credit-card style" swipe card which works with our booking system. When your card is swiped your details can be quickly added to a booking. The cards cost £4 per year and are available from Woking Leisure Centre, Pool in the Park and the Civic Offices.

How do I get a key card?

• Check out the criteria needed for status or concession - either on the application form or website woking.gov.uk/thekey.
• Complete an application form and pop along to the leisure centre, pool (8am - 8pm) or Civic Offices (9am - 4.45pm) with any required paperwork and your £4 annual fee.
• We will endeavour to complete your application and give you a key card there and then, but there may be occasions when you may be asked to collect your key card a day or two later.

Do children need a card too?

Yes. All children from 0 years upwards must have a key status card (or key concession card if eligible) in their own name in order to access status or concession discounted prices for activities at the pool and leisure centre including swimming, sports courses, fun and bounce / teen tramps, swim tuition, Pick and Mix Playstore, and holiday activities.

Why are you introducing this?

• To help ensure the right customers get the right level of discount.
• To prevent fraudulent access to activity price discounts which helps to keep prices fair for everyone.
• To help speed up bookings.
• To help understand our customers better so that programming can be adjusted and other improvements made.

Are there any other benefits?

Yes there are around 30 partners in Woking, and also outside of the Borough, who offer discounts to key card holders: restaurants, shops, health and beauty businesses, travel and hotels, print and promotions.

Please see the website for partner information: woking.gov.uk/thekey .

I've already got a key card what should I do?

If you've got a key card for another reason and want status or concession added simply complete an application form, bring your paperwork (if required) and pop along to the leisure centre or pool.

We will add your new information to your existing card - you'll only ever need to carry one card!

I've got more than one key card! Help!

Take them both along to the leisure centre or pool. They will check them out for you and combine your details onto the latest card.

I want to change my details - who do I tell?

Email wokingmemberships@freedom-leisure.co.uk or telephone 01483 771122