Woking Borough Council
Civic OfficesGloucester SquareWokingSurreyGU21 6YL
Telephone: 01483 755855
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Woking Borough Council is committed to working in partnership with tenants and leaseholders to ensure you have opportunities to become involved, individually and as a group, in the decision making processes that affect the management of your home. This will be in a way that suits you and will be a benefit not only to you, but also to your community.
The information below gives you the answers to frequently questions about tenant and leaseholder participation.
The Council supports tenant and leaseholder involvement because it believes tenants should have a greater say in standards and quality of service provided.
If you would like to become involved, you can choose the level of involvement that suits you. There is more information about the choices available to you in the Tenant Participation Compact Summary.
Tenants and leaseholders meet with officers to review the Council's services in particular Housing and Local services. The Tenant and Leaseholder Forum family tree and information booklet will be available to all members from January 2008. If you would like to know more about the Tenant and Leaseholder Forum and how you can join contact 01483 743828.
The Tenant Representatives are elected by the Tenant and Leaseholder Forum.
Tenant Representatives work with the Council to promote involvement at both Borough-wide and local level. Tenant Representatives can give you information about more formal tenant and leaseholder participation, for example, the Tenant and Leaseholder Forum and the Council's Committees and Task Groups.
The Office is run by the Tenant Representatives for members of the Tenant and Leaseholder Forum and residents groups to use its facilities to publicise their activities and learn new skills to help them work in their areas and groups, with Housing Services and other services and to give you news about activities in your area.
If you would like to contact the Tenant Representatives at the Tenants' Office, please write to:
Tenants' Office
16a Princess Gardens
Maybury
Woking
Surrey
GU22 8EH
We support tenant participation by:

For more information about the grounds maintenance (Serco) contracts, contact Local Services on 01483 743806.
For more information about the other aspects of participation and consultation mentioned above contact Tenant and Leaseholder Services on 01483 743828 or email tenatandleaseholderservices@woking.gov.uk
From time to time the Council will send out flyers or letters about proposals for improvements to homes or the environment and ask for your views.
Tenants are also encouraged to send cards back about how satisfied they are with a service such as repairs. These are valued responses and an informal way to tell us about our service. Keep the replies rolling in!
We will consult with you and take your views into consideration:
Tenants and leaseholders meet Officers to discuss specific issues.
Residents' groups (representing a minimum of 7 households) form to represent the people of their area. They meet with the Council to discuss the management of their homes and environment. Contact us for more information.
They meet with the Council to discuss the management of their homes and environment.
Residents' groups which are currently supported by the Council are listed below for your information:
|
Name of Group |
Usual meeting place |
|
Alpha Road |
The Arch, Alpha Road Community Hall, Alpha Road, Maybury, Woking , Surrey GU22 8HF |
|
Gloster Road and Priors Croft |
Priors Croft Common Room |
|
Lakeview General |
Lakeview Hall, Tracious Close, Horsell, Woking, Surrey |
|
Lakeview Sheltered and Supported |
Lakeview Hall, Tracious Close, Horsell, Woking Surrey |
|
Pares Close |
Scout Hut, Horsell High Street, Horsell, Woking |
|
Nottingham Court |
Nottingham Court Common Room |
|
Walton Court |
The Maybury Centre, Board School Road, Woking, Surrey GU21 3AH |
|
Wesco Court |
Wesco Court Common Room |
|
Tenant and Leaseholder Forum |
Civic Offices, Woking Borough Council |
For more information about these residents' groups please contact Tenant and Leaseholder Services, Woking Borough Council. Tel 01483743628 email tenantandleaseholderservices@woking.gov.uk
or
Tenant Representatives, Tenants' Office, 16a Princess Gardens, Maybury, Woking, Surrey GU22 8EH
All tenants and leaseholders are welcome to arrange an appointment with officers and talk about any issues affecting them or their areas.
In addition, we will:
the Tenant and Leaseholder Forum and in listening to what you have to say as individuals.You can help us by:
For further information contact Tenant and Leaseholder Services on 01483 743828 or email tenantandleaseholderservices@woking.gov.uk