Tenant participation and consultation

Introduction

The Council and its tenants and leaseholders have been working together for over a decade to make sure that we deliver what tenants want.  

Every tenant is invited to get involved with us and you can do as little or as much as you like. 

We have developed a whole range of opportunities for you to get involved,  meet new people, learn new skills and benefit your community, .

Tenant Representatives are on hand to offer help and support if you need them. 

The information below gives you the answers to frequently questions about tenant and leaseholder participation.

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Why get involved?

The Council supports tenant and leaseholder involvement because it believes tenants should have a greater say in standards and quality of service provided.

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 How can I participate?

If you would like to become involved, you can choose the level of involvement that suits you. come along to the various panels and forum meetings and have your say.  There is more information about the choices available to you in the Tenant Participation Compact Summary.

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We support tenant participation by:

  • Working with elected Tenant Representatives and Tenant and Leaseholder Forum members to discuss and review policies, procedures and issues of Borough-wide concern.
  • Helping to set up and encourage residents' groups in your area.
  • Encouraging individual tenants and leaseholders to give us their views on aspects of our service through panels and working groups.  Panels include telephone, building cleaning monitoring, grounds maintenance monitoring, repairs, sheltered and supported tenants.  

                

  •  Working groups review the Tenant Participation Compact and issues relating to anti-social behaviour.
  • Encouraging tenants and leaseholders to join the Streetwise editorial team to promote ideas for the magazine.
  • Funding the Tenants' Office and supporting elected Tenant Representatives.
  •  Providing training and promoting inter-agency contacts with elected Tenant Representatives, the Tenant and Leaseholder Forum and residents' groups to enable them to work effectively with the Council and other bodies on your behalf.

For more information about the grounds maintenance (Serco) contracts, contact Local Services on 01483 743806.

For more information about the other aspects of participation and consultation mentioned above contact Tenant and Leaseholder Services on 01483 743828 or email T&L@woking.gov.uk

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Consultation about improvements and satisfaction surveys

From time to time the Council will send out surveys and ask for your views.

Tenants are also encouraged to let us know how satisfied they are with a service such as repairs. These are valued responses and an informal way to tell us about our service. Keep the replies rolling in!

We will consult with you and take your views into consideration:

  • On tenancy issues, rent or service charges within appropriate timescales.
  • Through one off groups who have raised a particular issue.

Other ways we will work with you

In addition, we will:

  • Develop a tenant participation and empowerment strategy.
  • Strive to improve equality of access to, and information about, our services through our work with Tenant Representatives, the Tenant and Leaseholder Forum and in listening to what you have to say as individuals.
  • Use plain language and clear presentation in leaflets and literature.
  • Provide freepost addresses for tenants and leaseholders to use when their views are being sought by post.
  • Provide translations, tapes and large print documents on request.
  • Issue Streetwise magazine at least three times a year to keep you up to date and  publicise our service to you in a variety of different ways including road shows, conferences and the local press.
  • Carry out surveys about various aspects of our service so that you can give us your views on how to improve.

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How you can help us

You can help us by:

  • Letting us know if you have issues in your area that you would like us to deal with. 
  • Contacting us if you would like to set up a residents' group in your area.
  • Contacting your Tenant Representative or a member of the Tenant and Leaseholder Forum if you would like them to put forward any ideas for improvements in your area, or articles for Streetwise.
  • Replying to our surveys so that we can improve our service to you.

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Contact us

For further information contact Tenant and Leaseholder Services on 01483 755855 or email T&L@woking.gov.uk