Provision of waste and recycling bins

The waste and recycling wheeled bins provided by the Council are shown in the table below.

Type of waste	Type of bin	Bin size*	Emptied
Residual waste	Black wheeled bin	240 litre or 140 litre on request	Fortnightly
Mixed recyclables	Blue lidded wheeled bin	240 litre or 140 litre on request	Fortnightly
Food waste	Green outdoor collection bin	23 litre	Weekly
Garden waste	Green wheeled bin (subscribers only)	240 litre or 140 litre on request	Fortnightly (subscribers only)

*The size of each container takes account of the need to provide suitable capacity, encourage recycling and promote responsible attitudes towards minimising waste production.

Where waste and recycling facilities are shared between neighbours (e.g. flats) or space is limited, larger bins may be used for waste and recycling and a brown lidded wheeled bin may be used for food waste.

Households unable to accommodate wheeled bins are provided with black sacks for general waste and blue sacks for recyclables.

If you have any questions about your waste and recycling containers, please contact Customer Services on 01483 755855.

I have moved into a newly built property, how do I get my wheeled bins?

The developer of new properties or conversions constructed or occupied after 3 March 2008 is responsible for purchasing wheeled bins. These can be purchased by the developer from the Council. You will need to contact them to find out what arrangements have been made.

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I have moved into a property (other than a new development), what do I do if I dont have any bins?

Three containers should be present.

1. A black wheeled bin for residual waste.
2. A blue-lidded wheeled bin for recycling.
3. A small green outdoor collection bin for food waste.

If this is not the case please contact Customer Services on 01483 755855. Bins will be supplied free of charge, with the exception of newly built properties.

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I have a small set of bins, but would like the standard size

Please try to use the 140 litre (smaller) wheeled bins if possible minimising the amount of waste produced helps the environment. If you need the standard size bins, please contact the Council. Residual waste bins can be purchased from the Council, recycling bins are replaced free of charge.

Please note: households must have the capacity to recycle at least 50% of their waste.

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I have a set of standard size wheeled bins, but would like the smaller set

Thank you for reducing the amount of waste you produce. We can exchange your 240 litre wheeled bins for 140 litre bins. Residual waste bins can be purchased from the Council, recycling bins are replaced free of charge.

Please note: households must have the capacity to recycle at least 50% of their waste.

Please note: we do not collect excess waste with your black wheeled bin. Before you order a smaller set, please be sure all of your non-recyclable waste can fit into the black wheeled bin.

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Can I have an additional or replacement wheeled bin for recyclables (blue lid)?

Additional and replacement recycling wheeled bins are provided free of charge. This includes bins that are lost/stolen or damaged. Please contact Customer Services on 01483 755855 to arrange for an additional or replacement recycling bin.

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Can I have an additional or replacement collection bin for food waste?

Additional and replacement green outdoor collection bins for food waste are provided free of charge. This includes bins that are lost/stolen or damaged. Please contact Customer Services on 01483 755855 to arrange for an additional or replacement food bin.

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Can I have an additional bin for residual waste (black bin)?

An application form is available on request for those householders with special requirements which require greater capacity. Circumstances which would allow you to apply for an additional residual waste bin are:

• more than six adults in the household (no children under three years old
• more than three adults and one child under three years old
• two or more adults and two children under three years old.

Where applications are received, the Council will work with the applicant to make sure that every effort to recycle as much as possible is being made, and that extra waste is being generated on a regular basis.

Should an application be successful, the extra black bin for residual waste will be subject to a charge. An additional recycling bin will be provided (free of charge) to ensure you have capacity to recycle at least 50% of your waste.

It is recognised that residents with certain medical conditions may require additional capacity and provision in such circumstances can be made free of charge.

Please note: additional residual waste wheeled bins will only be emptied where authorised by the Council.

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Can I have a replacement wheeled bin for residual waste?

Replacement wheeled bins for residual waste which are lost, stolen or damaged can be purchased directly from the Council. If a residents' wheeled bin has been damaged or lost by our collection contractor, the wheeled bin will be replaced free of charge. This excludes damage or loss as a result of prohibited waste being placed in the container.

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How can I stop my wheeled bin being stolen?

There are a number of steps you can take to prevent your wheeled bins from being stolen.

• Mark the bin clearly with your address or house number - address labels can be obtained from the Council free of charge.
• Do not place your bin out too far in advance of a scheduled collection.
• Wheeled bins should be placed at the boundary of your property by 6.30am on the day of your collection. If possible, try to avoid placing it out the night before.
• Before reporting your bin as stolen to the Council, check your neighbour has not mistakenly taken your bin or that it has not been misplaced by the collection crew.
• Wheeled bins should be brought in as soon as possible after emptying.

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I use sacks but would prefer wheeled bins

There may be difficulties with certain properties using wheeled bins. However, if you feel your property is suitable, please contact the Council on 01483 755855 and a member of staff will be able to discuss your requirements.

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How do I order bins?

To order bins, please contact Customer Services on 01483 755855 with your request. Once payment has been confirmed your bins should be delivered within 28 days.

Please note: additional black wheeled bins for residual waste can only be purchased following a successful application; payment can be made in a variety of ways.

Please note: Our contractor will take a photograph when they deliver your container as proof of delivery.

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What is the price of a bin?

Container	Residual waste wheeled bin	Recycling wheeled bin	Food waste outdoor collection bin
New	£45	No charge	No charge
Used	£30	No charge	Not available

*For new developments, all containers are chargeable.

For information on purchasing wheeled bins for communal use, please contact Customer Services on 01483 755855.

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Are there any discounts available?

There is a 50% reduction on the price of new wheeled bins if you are in receipt of one of the following:

• Council Tax Benefit
• Housing Benefit.

Please note: proof of entitlement will be required for discounted rates can be approved.

Container	Residual waste wheeled bin
New (discounted price)	£22.50

*Discounts are not available on used containers

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How can I pay?

Once the supply of a wheeled bin has been agreed by the Council, payment can be made over the phone using a credit or debit card or in person at the Civic Offices in Woking Town Centre.

Advanced payment is required in all cases.

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If I purchase a replacement wheeled bin from the Council, does it then become my property?

Yes, wheeled bins purchased from the Council will be owned by the customer.

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Do you charge for delivery?

There is no additional charge for delivery. Delivery can take up to 28 days.

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Can I collect my wheeled bins from the Council?

Wheeled bins are available by delivery only. Residents are not permitted to collect wheeled bins.

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What happens if my new wheeled bin is faulty?

If your wheeled bin is faulty within the first 12 months after purchase, except for misuse and reasonable wear and tear, it will be repaired or replaced by the Council free of charge.