Community centre membership frequently asked questions

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Will I need a new card if I have a key card already?
What price will I need to pay if I already have a key card?
Is there a renewal fee?
Will I need to have an electronic photo taken at the Leisure Centre or Pool?
What happens if I lose my card?
What happens if I forget to bring my card, will I still be able to access and use the facilities at the centre?
Is there a dependents membership?
Do I get discount at the Leisure Centre and Pool if I have a membership?
What if I want to cancel my Community Centre membership? What do I need to do and how can I get a refund?
Do I use the same card at all the Community Centres?
Are there any activities a customer can enjoy without a card?
What happens with Welfare Meals?
I am a volunteer, do I need a membership?
I am disabled, do I need a membership?
Do hirers of the Community Centre need to join a membership?
How will someone like the hairdresser record usage?
How do I know which activities you do/do not need a card for?

Will I need a new card if I have a key card already?

Yes, a Community Centre key card will be issued and will include your Leisure Centre and Pool memberships.

What price will I need to pay if I already have a key card?

You will need to pay the normal price of £8 or £4 (concession) for a Community Centre membership card even if you have already paid for a key card. Your Community Centre Membership will however become the dominant membership and your sign up date will dictate the annual expiry date usually resulting in an extension on the expiry date for all your different memberships (i.e. status - over 60s - membership).

Is there a renewal fee?

The annual renewal fee will be the fees and charges publicised rate at that time.

Will I need to have an electronic photo taken at the Leisure Centre or Pool?

Yes, this is part of the terms and conditions of the Leisure Centre and key card. Your photo is stored on the computer and will appear to the receptionists every time your card is swiped. If you do not intend to visit the Leisure Centre or Pool at the moment, then no photo will be taken.

What happens if I lose my card?

You will have to purchase a new card. Please inform us so we can cancel your old card.

What happens if I forget to bring my card, will I still be able to access and use the facilities at the centre?

Yes, the centre Managers will be able to check that you have a valid key card if required.

Is there a dependents membership?

Yes. The price is the same as the concession membership. The benefit is that customers who might not be eligible in their own right to apply for a concession membership are able to do so because of their guardian or partners eligibility. A dependent is: someone under the age of 16 living at the same address as their guardian who is in receipt of a key Community Centre concession membership.

A partner of someone already in receipt of a key Community Centre concession membership living at the same address i.e. Pension Credit.

Do I get discount at the Leisure Centre and Pool if I have a membership?

Standard cards do not get discounts on activities at the Leisure Centre and Pool generally, however they will get discounts at the restaurant and on some sports equipment. Status and concession memberships both get discounts on activities. See Leisure Centre and Pool prices or key partners and benefits for further information.

What if I want to cancel my Community Centre membership? What do I need to do and how can I get a refund?

You can cancel the membership but there is no refund due. Please inform us if you cancel your membership.

Do I use the same card at all the Community Centres?

Yes, you only need one card.

Are there any activities a customer can enjoy without a card?

Yes; bathmobility, chiropody, access activities run by external providers and meals (served and advertised at the cafe). There is a differential rate for hot meals depending on your membership type. If there are still spaces available for events and trips after the pre-booking period for card holders then the trip or event will be opened up for non-card holders to book. There will be a £2 surcharge to pay to the Friends of Group for this.

What happens with Welfare Meals?

Anyone with a Community Centre Membership concession card (white key on the back) that indicates they are in receipt of means tested benefit are able to purchase a meal at the present welfare rate. There may be others in receipt of a welfare allowance that will also be entitled to a concession card. The decision on who is eligible will be made by the centre manager.

I am a volunteer, do I need a membership?

For volunteers, a Centre Membership would only be required if they choose to access any of the services provided at the Community Centre in their own right i.e. when you are not undertaking a volunteering role.

I am disabled, do I need a membership?

Disabled individuals would be treated in accordance with the existing Corporate pricing arrangements i.e. status. For carers, access to the service would be free when undertaking a caring role, but when attending in their own right, the Councils current interim arrangement of offering access at the status rate would apply (unless an individual qualifies in their own right at the concession rate).

Do hirers of the Community Centre need to join a membership?

Hirers of the Community Centre would not be required to hold a centres key card.

How will someone like the hairdresser record usage?

The hairdresser will keep an appointment book and will record the card number of the customer within it.

How do I know which activities you do/do not need a card for?

Please see activity list for the centres for the community.