Woking Borough Council
Civic OfficesGloucester SquareWokingSurreyGU21 6YL
Telephone: 01483 755855
Careline alarm and Telecare services
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"It gives me a safe feeling of not being alone and is like having a guardian angel at a mere arms length away." Mrs B of Brookwood
What is Careline?
A 24 hour emergency call system that we can easily install in your home. It consists of a special base unit and a pendant trigger that can be worn discreetly around your neck or on a wrist strap. Urgent referrals can be installed within 24 hours, Monday to Friday.
In an emergency, whether you are in your house or garden, press the pendant 
and the base unit will call the Care Centre. This enables you to speak to trained operators without getting to your phone and you can be heard from another room. Even if you are unable to speak or we can't hear you, the operator will know who is calling and send help. They act immediately to alert your relatives, neighbours or emergency services.
Who is Careline for?
People who value their independence but need the reassurance that help is at hand when they need it. Anyone of any age can use the alarm for any emergency including:
- medical emergencies
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police and fire
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reassurance
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bogus callers and distraction burglary
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emergency prescription collections.
The CAT project - a 12 week free trial
Woking residents who have recently been discharged from hospital or who have been victims of bogus callers / distraction burglary can benefit from a Careline alarm. The council will provide a free alarm for 12 weeks to help them maintain their independence in their own homes.
What other services does Careline provide?
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A Careline visitor to visit you regularly to check the alarm and update your details, offer advice, support and assistance and make referrals.
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The Careline visitors are based within the Home Support team. This means that in an urgent situation, e.g. a fault developing with the alarm equipment, a response can be provided between 8am and 7pm every day of the year.
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An `enhanced' service is available for clients who require additional support. A home support officer will visit weekly for an hour to help with paperwork and provide company for example. There is an additional charge for this service.
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We work closely with carers, health and social care professionals to ensure that the client's needs are met. We can refer you to other relevant agencies, for benefits and attendance allowance for example, or help to organise disabled badges, home improvements and more.
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Telecare sensors linked to the Careline will raise an alarm call when activated:
- smoke detector
- bed and chair occupancy sensor
- pill dispenser
- fall detector
- flood detector
- property exit sensor
- carbon monoxide detector
- gas detector.
How much does Careline cost?
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£16.90 per month for the rental of the equipment and call monitoring
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£6.50 per month for the rental of the equipment and call monitoring if you are in receipt of a means tested benefit, i.e. Council Tax Benefit, Housing Benefit, Guaranteed Pension Credit and / or Income Support.
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An additional £1 per week for any number of telecare sensors.
There are no other hidden costs.
How can I find out more?
We can come to your home for a free no obligation demonstration.
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Telephone Careline direct on 01483 743647
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Complete the Careline request form
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View the Careline leaflet.
"I think this is a very valuable service. It is very valuable and reassuring to me and my family to know that someone can help in an emergency as happened when I broke my hip in a fall in the garden." Mrs C of Byfleet
All photos courtesy of Tunstall