Woking Borough Council
Civic OfficesGloucester SquareWokingSurreyGU21 6YL
Telephone: 01483 755855
Before your claim can be assessed you will be asked to provide supporting evidence.
Evidence will also be needed if you have a current claim and you have a change in circumstances.
Woking Borough Council operates under the Verification Framework Scheme. This is a government scheme to ensure that we have an acceptable level of evidence before we assess a claim.
Different evidence will be requested according to the type of claim that you are making and, if you are claiming housing benefit, the type of tenancy you have.
If you send a new claim form to us without all the evidence that is needed we will send you a letter to tell you what else you should provide.
If you have a change of circumstances your claim will be suspended until we have the evidence needed to re assess your award.
Please supply the additional information, and documents that we request, in the time limits that you are given. If you are unable do this you should contact us and tell us what is causing the delay, and when you expect to be able to provide the evidence.
If you do not reply your claim may be withdrawn. If you then wish to re apply a new form will be required, which in most cases will be assessed from the Monday following receipt of your new application.
If you have any questions regarding the evidence required please contact the benefits section urgently.
Here are some examples of the types of evidence that will be accepted.
Full bank or building society statement (covering last 2 full months, details of all credits and debits, showing outstanding balance)
Account passbooks (showing name, account number, last 2 months transactions)
Letter from bank or building society (detailing accounts held, account numbers, account balances, transactions for last 2 months)
Documents showing proof of ownership (e.g. share certificates, premium bonds, etc..)
All pages of a recent award letter showing current rates, current bank statements showing payment of benefit received into account, letters issued by Benefit Agency.
5 weekly/3 fortnightly/2 monthly up-to-date consecutive wage slips, certificate of earnings or a letter from employer. The evidence must provide the following information:
Employer's name and address, number of hours worked, gross pay to date, gross pay per period, Income tax and National Insurance deducted, pension contributions, method of payment.
Latest payment slips, latest award notice, loan notification letter for students, Court orders, latest Child Support Agency notices, letter from absent parent confirming maintenance payments made.
Self Employed Earned Income
Certified Accounts drawn up by an accountant.
Self employed sheet along with one or more of the following:
Bank statements, latest tax assessment, invoices and receipts.
If you are newly self employed please tell us the nature of your business and provide an estimate of what your income will be.
Policy document or annual statement showing payments made.
If your pension is paid via your salary and your payslip shows that amount then this is acceptable.
Child Care Costs
Letter from your registered child minder showing the amount you pay for child care costs. This letter should show your child minders registration number.
Letter from after school club.
All evidence must be original documents, photo copied evidence will not be accepted.
Please note that these notes are for guidance, and other evidence may be requested.
You can send your supporting documents to us by post, they will be copied and returned to you. If you bring your documents to the council office they can be copied and handed back to you. If you are unable to visit our offices and need help with the form or evidence please contact us so we can arrange for a benefits visiting officer to come to see you at home.